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About Me.

If you knew me, you’d know how much I love the outdoors, hiking, and long walks. I’ve always enjoyed challenging hikes—the steeper the trail, the more rewarding it feels when you finally reach the top.

Being surrounded by nature, especially in wooded areas, gives me peace, helps me reflect, and reminds me that life moves through seasons of growth and change.

 

In many ways, hiking mirrors my career journey. Some days feel steep and exhausting, but every step forward matters. Along the way, I’ve learned to appreciate the process, connect with new people, and enjoy the small moments—like noticing the flowers, fresh air, and changing views along the trail. Those experiences remind me that growth doesn’t happen all at once; it happens one step at a time.

 

For me, both hiking and life are about perseverance, self-discovery, and continuing to move forward even when the path feels challenging.

                                                                                  Zarina Kiziloglu

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                       Bay Area | zarinakiziloglu@gmail.com | US Citizen | (925) 872-4110 | linkedin.com/in/zarina-kiziloglu

 

CERTIFICATIONS

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  • Participation in the Semiconductor Skills Bridge Academy | Ohlone College                                                                                  2026

  • ChipMango Smart Robotics and Semiconductor Automation Certificate | ChipMango                                                                 2026

  • Cybersecurity | University of California, Davis                                                                                                                                      2023

  • Google IT Support Professional | Coursera                                                                                                                                          2021

  • Higher Ed Admin Certificate, College Student Counseling & Personnel Services | UC Berkeley Extension                                 2021

 

SKILLS​

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  • Manufacturing & Process: Yield, throughput, uptime and downtime analysis, process optimization, statistical Process Control, root cause analysis, continuous improvement, lean manufacturing, FAB operations, CMOS processes, microelectronics manufacturing

  • Equipment, Operations, & Maintenance: Preventive maintenance, troubleshooting anddiagnostics, equipment calibration, measurement equipment, sputtering

  • Quality & Compliance: Quality control, quality assurance, cleanroom protocols, safety andcompliance, failure analysis

  • Data & Process Analysis: Manufacturing metrics, data analysis, statistical analysis

  • Systems & Tools: Salesforce CRM, ServiceNow, Jira, Active Directory, Okta, Office 365, Google Workspace, Zoom, Teams, Zoom Rooms

  • OS: Windows 10/11, macOS

  • Networking: TCP/IP, DNS, VPN Connectivity

  • Security: MFA, Access Controls, Password Management

  • Other: AV Components, Live Event & All Hands Support, DSPs, Room Systems, Remote Desktop, Hardware Setup, Knowledge Base Documentation, VIP/Executive Support, P0/P1 Incident Response

 

KEY ACHIEVEMENTS​

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  • Throughput & Efficiency: Led the Salesforce HQ IT support team to the highest throughput and efficiency among all other sites, resolving incidents at 4x the efficiency

  • Ticket Resolution: Resolved tickets at double the throughput of colleagues with near 0 reopens

  • Relationship Development: Developed strong relationships with Executive Admins, becoming their IT backstop

  • Leadership & Training: Trained and developed new technicians with personalized learning plans to improve resolution quality

 

SEMICONDUCTOR PROJECTS​

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Project Title | Ohlone College

AI-based safety monitoring system for human-robot collaboration in semiconductor manufacturing.                                  Summer 2026​

 

PROFESSIONAL EXPERIENCE​

  • Help Desk System Engineer (L1/L2) | Salesforce Mar 2022 – Nov 2025

  • Performed on-site data center inventories across multiple facilities, documenting server, storage, network, and integrated equipment stacks

  • Ubuntu, Red Hat (basic), SSH, file permissions, networking commands

  • Provided support for Linux virtual machines hosted on VMware, including user access, service checks, and connectivity troubleshooting

  • Supported audit compliance by assisting in clearing 6,500+ ISE-managed assets

  • Delivered high-quality L1/L2 support to internal users, resolving software, access, device, and configuration issues with a 98% resolution rate

  • Triaged complex issues across devices, networking, identity, and collaboration tools, ensuring complete follow-through and communication

  • Supported live meetings by performing audio/video checks, real-time troubleshooting, and rapid workaround implementation

  • Managed Active Directory and Okta accounts, including permissions, MFA, password resets, and security group updates with 100% accuracy

  • Handled incidents using Salesforce CRM and ServiceNow, achieving 99% SLA compliance with clear diagnostic documentation

  • Worked cross-functionally with Security, Networking, and IT Engineering during escalations involving VIP and high-impact users

  • Delivered device and application health checks before major internal meetings, offsite events, and user travel

  • Leveraged Jira Service Management workflows and queues to triage and route computer and mobile device break-fix and replacement requests to the correct support teams.

  • Coordinated cross-functional teams during high-priority incidents, ensuring timely resolution and clear stakeholder communication.

  • Partnered with engineering and operations teams to deliver long-term fixes and service improvements.​

 

IT Support Trainee | JobTrain                                                                                                                                              Sep 2021 – Dec 2021

  • Delivered L1 support for Windows 10 systems, hardware, software, and peripherals.

  • Diagnosed and resolved TCP/IP and DNS issues to restore user connectivity.

  • Managed tickets and escalations through Jira and Salesforce Service Cloud.

  • Configured user permissions, profiles, and security groups.

 

EDUCATION 


CSU East Bay

  • Master of Science in Public Administration & Policy Analysis

 

University of California, Santa Barbara

  • Bachelor of Science in Biology

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